Tweak # 099: The practice of kaizen (good change) is fundamental to success in almost every industry. Can it work for us in our...

Tweak # 098: This episode salutes the 10th anniversary of Independent Bookstore Day, a celebration of the enduring influence of...

Tweak # 097: Our shelves are like a silent sales staff, and it packs a warm and wonderful connection when they look customers in the eye....

Tweak # 096: Just as a captivating book hooks us from the first chapter, our bookshops can captivate visitors from the moment they step...